Terms & Conditions

These Terms & Conditions apply to services, appointments and goods purchased directly from Psychic Boutique.

Services & Appointments

Payment & Booking

Full payment is required at the time of booking. Your appointment is not confirmed until payment has been received.

Cancellations & Rescheduling

If you need to change your appointment, please provide at least 48 hours’ notice.

Appointments may be rescheduled once, subject to availability.

Cancellations and rescheduling requests made with less than 48 hours’ notice are non-refundable and non-transferable. A new booking and payment will be required.

Where sufficient notice is given but you choose to cancel rather than reschedule, the payment is non-refundable, subject to your statutory rights.

Late Arrival

If you arrive late, your session will still finish at the scheduled time. No extension or partial refund will be provided for time lost due to late arrival.

If I Need to Cancel

If Psychic Boutique needs to cancel your appointment due to illness or unforeseen circumstances, you will be offered a rescheduled appointment or a full refund.

Goods & Online Orders

Payment

Full payment is required when placing an order. Orders will not be dispatched until payment has been received.

Handmade & Natural Products

Many Psychic Boutique products are handmade, hand-curated or contain natural materials. Small variations in colour, size, texture, appearance and finish are therefore normal and form part of their individual character.

Crystals and other natural materials may contain natural markings, inclusions or variations and may differ slightly from photographs.

Delivery

Orders will be prepared and dispatched to the delivery address provided at checkout. Please ensure your details are correct before completing your order.

Estimated delivery times are not guaranteed, and delays caused by postal or courier services may occasionally occur.

Returns & Change of Mind

For most goods purchased online, you have the right to cancel your order within 14 days of receiving it. You then have a further 14 days to return the goods.

Returned items should be unused, in their original condition and returned with any accompanying items or packaging where reasonably possible.

Unless the item is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning it.

Personalised & Bespoke Items

Goods made or personalised specifically to your requirements may not be eligible for cancellation or return simply because you have changed your mind.

This does not affect your rights if an item is faulty, damaged or not as described.

Faulty or Damaged Goods

If your order arrives damaged, faulty or is not as described, please contact Psychic Boutique as soon as possible so that the issue can be resolved.

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

Acceptance of Terms

By completing a booking or placing an order with Psychic Boutique, you confirm that you have read and agreed to these Terms & Conditions.

For questions regarding an appointment or order, please contact:

Psychic Boutique

info@psychicboutique.co.uk